Delivery Terms

1. Shipping Services

• Our trusted logistics partners fulfil all orders to ensure safe and timely delivery.
• For parcels up to 9 kg, we use Royal Mail Tracked 48, with an estimated delivery time of 2 working days.
• For parcels over 9 kg, we use Parcelforce Tracked 48, also delivered within 2 working days.

1. Delivery Address and Missed Deliveries

• Orders will be delivered to the address provided at checkout.
• The carrier will make delivery attempts. In case no one is available to receive the parcel, it is the customer's responsibility to contact the carrier promptly to rearrange delivery.
• Failure to do so will result in the parcel being returned to us. In such cases, the customer will be charged:
• Shipping fees (based on parcel weight)
• A £2 repackaging fee per item

1. Delivery Timeline & Responsibility

• We aim to dispatch and deliver all orders within a maximum of three working days. However, the final shipping method and cost will be displayed at checkout for your selection.
• Delivery dates are provided as estimates, and we are not liable for delays caused by external factors.
• If we are unable to dispatch your products by the estimated delivery date, you may cancel your order before dispatch. Once an order has been dispatched, it can no longer be cancelled.

1. Delivery Areas

• We deliver across England, Scotland, and Wales, as well as to countries within the European Union.
• Please note that certain regions may be considered remote or hard-to-reach and could be subject to delivery restrictions or surcharges. You can verify whether your shipping address falls under this category at the shopping basket stage.

1. Partial Deliveries

• In the rare event of a short delivery, we will ensure that the missing items are shipped to you as soon as possible.
• If we cannot dispatch the outstanding products within ten working days from the initial delivery, you have the right to cancel those undelivered items—provided they have not yet been dispatched.