General & Orders

Where are you based and where do you ship?

We are proudly based in the UK and ship to addresses across the United Kingdom. All orders are dispatched from our UK warehouse to ensure prompt and reliable delivery. Business address: 123 Hallgate, Cottingham, East Riding of Yorkshire, HU16 4DA, UK. 

How long has Greek Taste Online been operating?

We have been sourcing and bringing authentic, high-quality Greek products to the UK market since 2015. Over the years, we have built trusted relationships with traditional producers across Greece to ensure our customers receive only the best.

Greek Tastes 4 All Ltd

Registration Number: 9916570    
VAT Registration Number: GB 230564923    

What are your delivery times and shipping methods?

We aim to deliver all orders within 3 working days. To ensure your items arrive safely, we use tracked services tailored to the weight of your order:

• Orders under 9kg: Sent via Royal Mail Tracked 48 (typically delivered within 2 working days).

• Orders 9kg and over: Sent via Parcelforce 48 Tracked (typically delivered within 2 working days).

Can I track my order?

Yes. Once your order has been dispatched, you will receive a confirmation email containing your tracking information so you can monitor its journey to your doorstep.

Promotions, Discounts & Loyalty Program

Do you offer a welcome discount for new customers?

Yes! We love welcoming new members to our family. We offer a welcome discount that applies to new customers only. To claim it, please enter your email address in the website's pop-up window and follow the instructions in the confirmation email you receive. Once completed, your discount code will be sent directly to your email address. Terms apply.

Do you have a loyalty program? How does it work?

Yes, we have an exciting Loyalty Program designed to give back to our regular customers! You can gather points easily and turn them into great rewards:

• Ways to Earn Points:

  • Sign Up: Get 100 points just for joining our Member Club.

  • Shop: Earn 2 points for every £1 spent on your orders.

  • Social Media: Earn 50 points for following us on Instagram, 50 points for liking us on Facebook, and 75 points for sharing our link on Facebook.

• Ways to Redeem Points:

  • 250 points: Free product

  • 500 points: £5 off coupon

  • 1000 points: £10 off coupon

  • 2000 points: £20 off coupon. You can easily track and redeem your points directly at checkout.

Do you run seasonal sales or special offers?

Yes! We feature several seasonal promotions throughout the year. To stay updated on our limited-time deals, exclusive offers, and holiday specials, make sure you are signed up for our monthly newsletter.

Product Quality & Sourcing

Are your products authentically Greek?

Absolutely. Every single product available on our website is 100% sourced from Greece. We work directly with local artisans, independent farmers, and certified organic producers who uphold traditional cultivation and harvesting methods.

Are your products certified organic?

We offer a wide selection of certified organic products, including organic honey and extra virgin olive oil. Look for the organic certification details and logos clearly displayed on our product labels and descriptions. On the product's page, we display the valid organic bio certificates. 

Honey FAQs

Why has my honey become solid or cloudy (crystallised)? Is it spoiled?

Not at all! Crystallisation is a completely natural and spontaneous process that happens to raw, unpasteurised, high-quality honey. It is actually a sign of purity, proving that the honey has not been ultra-filtered or overheated.

If you prefer your honey in a liquid state, simply place the jar in a warm water bath (around 40°C) and stir gently until the crystals dissolve. Do not microwave it, as high heat can destroy the honey's natural enzymes and beneficial properties. For detailed instructions, helpful resources, and further information: https://www.greektasteonline.co.uk/blogs/health-nutrition/honey-crystallisation-a-natural-mark-of-purity-and-quality

What is the difference between your raw honey and standard supermarket honey?

Standard commercial honey is often heavily processed, pasteurised, and ultra-filtered, which strips away the beneficial pollen, enzymes, and distinct floral aromas. Our Greek honey (such as our Organic Pine Honey) is kept in its raw, natural state—exactly as the bees made it—preserving its rich texture, intense flavour profile, and natural health benefits.

Extra Virgin Olive Oil (EVOO) FAQs

What does "High Polyphenol" mean, and why is it important?

Polyphenols are natural antioxidants found in high-quality extra virgin olive oil. Olive oils with a high polyphenol content offer significant health benefits, particularly for cardiovascular health and inflammation reduction.

You might notice a distinct peppery kick or a slight bitterness at the back of your throat when tasting our EVOO—this is a direct indicator of a high concentration of these health-promoting polyphenols.

How should I store my Extra Virgin Olive Oil?

To preserve its flavour and nutritional value, store your olive oil in a cool, dark place, away from direct sunlight and heat sources (such as your stove). Always ensure the cap is tightly sealed after use to prevent oxidation. Do not refrigerate it, as cold temperatures can cause the oil to solidify and become cloudy.

Snacks & Staples

What traditional Greek snacks do you offer?

Alongside our premium oils and honey, we supply traditional Greek staples including nutritious pulses and authentic Pasteli (traditional Greek sesame and honey bars), which serve as a perfect, all-natural energy snack.

Returns & Support

What should I do if an item arrives damaged?

We take great care to securely package our glass jars and premium products. However, if your order arrives damaged during transit, please contact our customer support team immediately with photos of the packaging and items, and we will promptly arrange a replacement or refund. Email:  greektastes4all@gmail.com

How can I contact customer service?

For any questions regarding our products, orders, or wholesale inquiries, please reach out to us via live chat, the Contact Us page, or email at greektastes4all@gmail.com. We aim to respond to all inquiries within 24 hours.